Superior Management will not reimburse you should you become the victim of locksmith fraud. Emergency after-hours lockout service should never cost more than $ 300.00 and may be less if the locksmith is only replacing a cylinder. The service should cost approximately $ 150.00 – $ 200.00 during ordinary business hours. There are disreputable firms that will conceal their cost and demand payment of $ 600.00 – $ 800.00 for the same service. Always ask for a verbal price quote before agreeing to send a locksmith to your location. You can also contact our offices to arrange for service, especially during ordinary business hours.

Is the radiator valve set in the ‘open’ position? Remember, clock-wise [closed], counter-clockwise [open]. Please note that the radiator valve must be either entirely opened or entirely closed, a partial opening will result in a banging of the pipes. If it is open and there is still no heat, please contact us.

The surface of some gas range stoves have standing pilots that must be lit. Sometimes these pilots can accidentally go out, which can result in a small gas leakage. First open a window for fresh air and then re-light the pilot or contact Superior Management to have our staff relight the pilot for you. If the smell remains, please call our emergency line.

If your carbon monoxide detector is beeping constantly, immediately open a window, exit the apartment and call our emergency line ASAP. If your carbon monoxide detector is beeping a few times per minute, this may indicate that the batteries need to be replaced. Please replace the batteries or schedule an appointment for one of our handymen to change them for you.

If there is a fire in the building, call 911 immediately. If there is no fire but your smoke alarm is going off intermittently, the batteries may require replacement. If you cannot do this yourself, please contact us to set up an appointment. If you are cooking, turn off the oven/stove and open a window to air out the apartment.

If there is a true emergency, such as no heat or hot water, and our office is closed, you should:

1. Call our office at 212-243-7757
2. Press 8 for an emergency
3. Leave a message with your name, apartment and phone number in the mailbox for the superintendent of your building.

This will automatically send a page to both the superintendent as well as a member of our managerial staff. The emergency voice mail system is intended for time-sensitive emergencies only. Any repair non-emergency requests should please be reported by emailing zade@nysmi.com or calling our office during ordinary business hours (212) 243-7757.