• Emergencies

    • Superior Management will not reimburse you should you become the victim of locksmith fraud. Emergency after-hours lockout service should never cost more than $ 300.00 and may be less if the locksmith is only replacing a cylinder. The service should cost approximately $ 150.00 – $ 200.00 during ordinary business hours. There are disreputable firms that will conceal their cost and demand payment of $ 600.00 – $ 800.00 for the same service. Always ask for a verbal price quote before agreeing to send a locksmith to your location. You can also contact our offices to arrange for service, especially during ordinary business hours. Although not the least expensive, Superior recommends Arties Locksmith as a reputable vendor. Arties 24 hour service line can be reached at 212-243-0021.

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    • Is the radiator valve set in the ‘open’ position? Remember, clock-wise [closed], counter-clockwise [open]. Please note that the radiator valve must be either entirely opened or entirely closed, a partial opening will result in a banging of the pipes. If it is open and there is still no heat, please contact us.

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    • The surface of gas range stoves have standing pilots that must be lit. Sometimes these pilots can accidentally go out, which can result in a small gas leakage. First open a window for fresh air and then re-light the pilot or contact Superior Management to have our staff relight the pilot for you. If the smell remains, please call our emergency line.

      To re-light standing pilots:
      1. Be sure the surface burner control knobs are in the “OFF” position.
      2. Remove the grates and cook top.
      3. Locate the pilot ports and light each of them with a match. Replace the cook top and grates.
       
      Light the oven burner pilot in the following manner:
      1. Be sure the oven control knob is in the “OFF” position.
      2. Remove the broiler carriage.
      3. Hold a lit match at the top forward section of the pilot. No adjustment is required.
      4. Replace the broiler carriage.

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    • If your carbon monoxide detector is beeping constantly, immediately open a window, exit the apartment and call our emergency line ASAP. If your carbon monoxide detector is beeping a few times per minute, this may indicate that the batteries need to be replaced. Please replace the batteries or schedule an appointment for one of our handymen to change them for you.

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    • If there is a fire in the building, call 911 immediately. If there is no fire but your smoke alarm is going off intermittently, the batteries may require replacement. If you cannot do this yourself, please contact us to set up an appointment. If you are cooking, turn off the oven/stove and open a window to air out the apartment.

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    • If there is a true emergency, such as no heat or hot water, and our office is closed, you should:

      1. Call our office at 212-243-7757
      2. Press 8 for an emergency
      3. Leave a message with your name, apartment and phone number in the mailbox for the superintendent of your building.

      This will automatically send a page to both the superintendent as well as a member of our managerial staff. The emergency voice mail system is intended for time-sensitive emergencies only. Any repair non-emergency requests should please be reported by emailing [email protected] or calling our office during ordinary business hours (212) 243-7757.

       

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  • General Information

    • Yes, you can install window shades or window blinds. We only ask that you remove them when you move out.

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    • Consolidated Edison–(800) 75-CONED or (800) 752-6633 //
      Time Warner Cable–(212) 358-0900 //
      24 Hour Locksmith– Arties (212) 243-0381 //
      Verizon– (800) 837-4966 //
      US Postal Service-Change of Address forms can be found online at: http://MoversGuide.usps.com

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    • Your apartment will be inspected shortly after you move out. Expenses incurred from damage to the unit will be deducted from your security deposit, with the exception of ordinary wear and tear. The following actions will lead to charges deducted from your security deposit: not returning apartment keys, leaving furniture or personal belongings in the apartment, painting the apartment custom colors, taking kitchen appliances, missing kitchen and bathroom hardware and/or light fixtures, leaving large holes in the walls [a reasonable number of pin or nail holes are excepted], owing back-rent, leaving the apartment in any other condition than empty of all your personal belongings and ‘broom-clean.’ For apartments located in the Village, Soho, and Chelsea, keys should be left in our Drop Box. Please be aware, there is a special assessment for failing to return mailbox keys as your failure to do so will require us to send a locksmith after you vacate. For all other apartments, keys should be left in your Freezer or with the Superintendent. You security deposit will be returned 4-6 weeks after you vacate. You must provide [email protected] with your new mailing address. If you have any further questions regarding your security deposit, please contact us.

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    • Yes. According to the terms of your lease, you are required to provide reasonable access for brokers to show your apartment during the last three months of your tenancy. We work hard to provide you with quality housing, and we greatly appreciate your cooperation in return.  We generally will refrain from showing your apartment until the last sixty days of your lease and, in most cases, renting an apartment will not require more than a few showings.

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    • No, unless there is a pre-installed air-conditioning sleeve in your apartment. Superior Management is not responsible for the maintenance or weatherproofing of window air-conditioning units. Our superintendents are not trained to install window air-conditioning units and we therefore cannot assume the liability risk. The Department of Buildings has issued an ac_tips guide on how to install an A/C unit. Remember, proper installation always requires window brackets and should be professionally installed. In addition all leases have the following clause:

      Window Air Conditioning Units Tenant shall not install an air conditioner in the window unless the unit is professionally installed by an insured contractor who uses the proper metal brackets to support protruding individual air conditioning units on windows to prevent any falling hazard. Any loose objects on the outside of the window such as wood blocking, bricks etc. are expressly forbidden. The installers insurance shall list the building owner and management company as additional insured and proof of such shall be delivered to the management office before work commences. All work must be comply with New York City, New York State building code. Air conditioners may not be installed on windows used for egress such as fire escapes. Permission must be obtained before an air conditioner can be installed.

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    • Yes. Pertinent information includes whether you exhibited timely rent payment and courtesy to our staff during the length of your tenancy. We are happy to provide deserving tenants with a glowing letter of recommendation. Please contact [email protected] for a letter of reference.

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    • No. It is both hazardous and unsightly to have satellite dishes and antennas indiscriminately installed in the common areas of our buildings. All of our apartments come equipped with Time Warner Cable.

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    • No, unless your apartment was pre-equipped with these amenities. These appliances can easily overwhelm the historic, undersized waste supply lines found in brownstone buildings. High sud detergents do not mix well with cast iron plumbing and can cause suds to shoot back up the waste line. In addition, if you hookup the appliances improperly, it can cause cold and hot water lines to mix.

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    • Yes. Recycling is mandatory for everyone living in New York City. The Department of Sanitation regularly issues tickets upon discovering incorrect disposal of recyclable materials. This includes mixing recyclable materials with non-recyclable materials, such as placing non-recyclable materials in recycle bins. Recycling rules are as follows:

      ? Tenants should rinse out all metal materials (cans, aluminum containers, aluminum foil) and place them in the specially designated blue recycling containers lined with blue plastic bags.

      ? Paper, magazines, catalogs and phone books must be placed in designated green recycling containers lined with clear plastic bags.

      GARBAGE DISPOSAL/COLLECTION:To obtain scheduled garbage collection days for both non-recyclable and recyclable materials, follow this link: http://www1.nyc.gov/apps/311utils/addressinfo.htm
      To dispose of large items, such as a couches and beds, you must place these items on the curb during bulk collection days. To find the bulk collection day schedule call 311 or visit NYC.gov. A new law requires that all mattresses being discarded be wrapped in plastic. This law is enforced by a fine of $ 100.00.
      NYC Mattress Disposal Law: [http://www.nyc.gov/html/dsny/html/collection/bulk.shtml]

      To purchase mattress disposal bags: [http://www.sternenvironmental.com/bedbugs/disposal-bags.php]

       

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    • Yes. Superior Management Incorporated is not an insurance company and therefore cannot guarantee your personal belongings. You are responsible for your own belongings. For a modest fee of approximately $ 350.00 per person per year, renters insurance will not only provide you with protection for your belongings, but may also cover you in the event of natural disaster, fire, theft, or personal injury.  In addition, renters insurance protects you from unexpected damage you may cause to your neighbor’s apartment.

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    • We urge you to obtain apartment renters insurance. Superior Management Incorporated is not an insurance company and therefore cannot guarantee your personal belongings. For a modest fee, renters insurance will not only provide you with protection for your belongings, but may also cover you in the event of natural disaster, fire, theft, or personal injury. In addition, renters insurance protects you from unexpected damage you may cause to your neighbor’s apartment.

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    • Section 27-2007 (c) of the New York City Administrative Code says that a tenant can’t “place any encumbrance before or upon, or cause access to be obstructed to, any fire escape, or obstruct by a baby carriage or any encumbrance, the public halls or any required means of egress.” By obstructing hallways or fire exits, a tenant is interfering with the safety of other tenants. If we find that you are storing items such as bicycles in the hallway or planters on the fire escape, we will have to ask that you kindly remove these items, as they block egress in the event of an emergency.

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    • Fire escapes are to be used for emergency egress only. In addition, storing anything on fire escapes or in public hallways violates the New York City Housing Maintenance Code. If we find that you are storing items such as bicycles in the hallway or planters on the fire escape, we will have to ask that you kindly remove these items, as they block egress in the event of an emergency.

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    • Only if your apartment has an exclusive entrance to the backyard and it is stated in your lease.

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    • Unfortunately, roofs are restricted to emergency access only. For liability reasons and prevention of roof surface deterioration, roofs cannot be utilized for leisure purposes.

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    • Bed Bugs are tiny red dot’s usually found on beds. They can leave a series of bite marks that may appear like a rash. If you have reason to believe that your apartment may be infected with bedbugs, contact us to set up an inspection by our bedbug specialists. If they find evidence of bedbugs, we will send a team to help alleviate this problem. Successful eradication of bedbugs requires tenant cooperation and compliance with extermination directives. Superior Management Incorporated maintains bedbug-free buildings. If bedbug warnings occur, we take immediate corrective action.

       
      The following is our standard bedbug treatment protocol: All open crevices in molding and sheetrock must be caulked; mattresses are wrapped in special bedbug-free material; door sweeps are placed at the front entrance to prevent bedbug migration; bedbug prone areas must be sprayed regularly.

      Bed Bug Mattress Disposal (NYC LAW)
      A new law that just came into effect requires that all mattresses be wrapped in plastic when being discarded and is enforced by a $ 100.00 fine.

      Link to NYC Law on Bedbugs

      Link to Mattress Disposal Bag Examples

      NYC Guide to Preventing and Getting Rid of Bed Bugs Safely

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    • Give us an opportunity to eradicate the pests. We have exterminators who visit each of our properties at least once a month. In addition, we can set up private appointments, upon request, if further treatment is required. Email [email protected] to set up an exterminator appointment and for our handy-man to do mouse patrols. Also, please protect your apartment from pests by not leaving food out on counters & keeping your apartment clean. We aim to make your living accommodations as safe and comfortable as possible.

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      • Have your new guarantor apply through on-site.com. They will need to click ‘Apply Now,’ and then enter the building address and apartment number. The application fee is $ 100.00 per new applicant. Also, fax or email an employment letter or tax return or pay stubs & a most recent bank statement. In most cases, existing tenants need not apply again.
      • Once your new guarantor is approved all existing tenants and guarantors will have to sign a new lease. We now offer Electronic Signature powered through on-site.com. We recommend E-sign, especially when there are out of state guarantors.

       

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    • Lease renewals are typically mailed approximately two to three months prior to lease expiration. We ask that you kindly respond at least one month prior to lease expiration. Please contact either [email protected] or [email protected] with questions regarding lease renewal.

       

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    • 50 Bank Street, New York, NY 10014, between West Fourth Street and Waverly Place in the West Village.

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    • Monday through Friday, 9 AM to 5:30 PM. If you have any requests during these hours please contact us at 212-243-7757, or through our website.

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    • We are not responsible for the maintenance of window screens. If you want window screens you can purchase relatively inexpensive adjustable ones here, similar product is also offered at the Chelsea Home Depot and Bed Bath & Beyond.

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    • Reasonably behaved dogs and cats are allowed. Exotic pets are prohibited. We may ask that you remove pets that bark constantly or are menacing to others.

      Superior Management Incorporated leases include a “no pet” clause. The law regarding pets is as follows: “Tenants may keep pets in their apartments if their lease permits pets or is silent on the subject. Landlords may be able to evict tenants who violate a lease provision prohibiting pets. In multiple dwellings in New York City, a “no pet” lease clause is deemed waived where a tenant “openly and notoriously” kept a pet for at least three months and the owner of the building or his agent had knowledge of this fact. However, this protection does not apply where the animal causes damage, is a nuisance or substantially interferes with other tenants. (NYC Admin. Code §§27-2009.1) Tenants who are blind or deaf are permitted to have guide dogs regardless of a no-pet clause in their lease. (Civil Rights Law §§47)”

       



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    • All of our apartments are painted with Benjamin Moore Decorators White. If you wish to paint your apartment, we ask that you kindly re-paint the apartment Benjamin Moore Decorators White prior to moving out. If vacated apartments are not re-painted in Benjamin Moore Decorators White, tenants will be charged a reasonable fee (dependent upon the color and size of area painted) deducted from the security deposit to cover the cost of extra priming and painting work upon your vacancy.

       

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  • Lease Termination

    • Your apartment will be inspected shortly after you move out. Expenses incurred from damage to the unit will be deducted from your security deposit, with the exception of ordinary wear and tear. The following actions will lead to charges deducted from your security deposit: not returning apartment keys, leaving furniture or personal belongings in the apartment, painting the apartment custom colors, taking kitchen appliances, missing kitchen and bathroom hardware and/or light fixtures, leaving large holes in the walls [a reasonable number of pin or nail holes are excepted], owing back-rent, leaving the apartment in any other condition than empty of all your personal belongings and ‘broom-clean.’ For apartments located in the Village, Soho, and Chelsea, keys should be left in our Drop Box. Please be aware, there is a special assessment for failing to return mailbox keys as your failure to do so will require us to send a locksmith after you vacate. For all other apartments, keys should be left in your Freezer or with the Superintendent. You security deposit will be returned 4-6 weeks after you vacate. You must provide [email protected] with your new mailing address. If you have any further questions regarding your security deposit, please contact us.

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    • Yes. According to the terms of your lease, you are required to provide reasonable access for brokers to show your apartment during the last three months of your tenancy. We work hard to provide you with quality housing, and we greatly appreciate your cooperation in return.  We generally will refrain from showing your apartment until the last sixty days of your lease and, in most cases, renting an apartment will not require more than a few showings.

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    • Yes! We offer tenants the option to find a new tenant to replace them upon request. Please email [email protected] for assistance. If you find someone new to take over your lease, we will return your security deposit [after deducting all damages beyond normal wear and tear] and you will be released of your obligations under the lease. However, this new person must be creditworthy, they must take over the lease on a period starting on the 1st of the month, and they must agree to all the terms outlined in your lease.
      SUMMARY

      The new tenant must:

      • Be creditworthy
      • Assume the lease beginning on the 1st of the month
      • Agree to all terms as outlined in your lease.

      The below requirements must also be met:

      • You must be current on your rent.
      • Depending upon the amount of time left on your lease, you may want to re-lease your apartment for the remaining term or have the new tenant sign a fresh one-year agreement. If you plan to do the latter, please use the contact form on our website to get the new yearly rate and to get assigned to a property manager.
      • Have the new tenant apply through on-site.com. He or she will need to click “Apply Now,” and enter the building address and apartment number. The application fee is $ 100.00 per new applicant. Fax or email a most recent bank statement plus proof of income in the form of an employment letter, tax return or pay stubs.
      • Once your new tenant is approved, he or she will sign a new lease and you will be released of your obligations under the existing lease.
      • Your security deposit will be returned (minus any reasonable deductions for apartment damage).

       

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    • As outlined on page 11 of your lease:

      EITHER:

      Thirty days notice, sent by certified mail, to:

      Superior Management Inc.

      50 Bank Street, Office

      New York, NY 10014

       

       OR:

      Thirty days notice sent by email to [email protected] or [email protected] and an email reply from Superior Management Inc. confirming receipt of your electronic notice to terminate early.

       

      AND:

      • A lease can terminate only at the end of a month, never in the middle of a month.
      • Tenant must pay the rent for the final month in occupancy and payment must be sent with notice to terminate early. This payment must be by certified check.
      • Apartment must be in ‘broom clean’ condition and free of all personal possessions.
      • Tenant must vacate three days prior to the termination date stated in the notice to vacate.
      • During the last month of occupancy, tenant must provide reasonable access for brokers to show the apartment.
      • Tenant surrenders security deposit.
      • If tenant elects to terminate during the period of October through February of any given year, a “winter cancellation fee” of an additional month’s rent must be tendered along with the written notice provided for in the above.

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    • Under Section 15-(B) “Abandonment,” all Superior Management Inc. leases read in pertinent part, “If you move out of the apartment before the end of the lease without the consent of owner, this lease will not be ended.” Imagine if Superior Management Inc. told you six months after you moved in that we intended on canceling your lease, effective immediately. You would tell us that we have no right to do so. We are similarly offended when tenants do not bother to receive our consent to end their lease early.  All tenants will be held responsible for any loss of rent and damages for unilaterally ending their tenancy unless they properly follow the procedures outlined in their lease.

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  • Maintenance

    • As a safety precaution, windows should be washed only from the inside of your apartment. If you would like the outside to be cleaned, we can arrange this for you by appointment.

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    • Although we are constantly refinishing floors, we will never do so while an apartment is occupied. The wood dust created by the sanding process makes it prohibitively disruptive for tenants.

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    • If the apartment is rent stabilized or rent controlled, new appliances are available upon request. One-fortieth the cost of said appliances and installation will be applied to increase the rent pursuant to applicable law. If you have a free market apartment, we will install new appliances on an individual case basis. Decisions are made based upon the age, function and aesthetic appearance of current appliances.

       

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    • Bed Bugs are tiny red dot’s usually found on beds. They can leave a series of bite marks that may appear like a rash. If you have reason to believe that your apartment may be infected with bedbugs, contact us to set up an inspection by our bedbug specialists. If they find evidence of bedbugs, we will send a team to help alleviate this problem. Successful eradication of bedbugs requires tenant cooperation and compliance with extermination directives. Superior Management Incorporated maintains bedbug-free buildings. If bedbug warnings occur, we take immediate corrective action.

       
      The following is our standard bedbug treatment protocol: All open crevices in molding and sheetrock must be caulked; mattresses are wrapped in special bedbug-free material; door sweeps are placed at the front entrance to prevent bedbug migration; bedbug prone areas must be sprayed regularly.

      Bed Bug Mattress Disposal (NYC LAW)
      A new law that just came into effect requires that all mattresses be wrapped in plastic when being discarded and is enforced by a $ 100.00 fine.

      Link to NYC Law on Bedbugs

      Link to Mattress Disposal Bag Examples

      NYC Guide to Preventing and Getting Rid of Bed Bugs Safely

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    • Give us an opportunity to eradicate the pests. We have exterminators who visit each of our properties at least once a month. In addition, we can set up private appointments, upon request, if further treatment is required. Email [email protected] to set up an exterminator appointment and for our handy-man to do mouse patrols. Also, please protect your apartment from pests by not leaving food out on counters & keeping your apartment clean. We aim to make your living accommodations as safe and comfortable as possible.

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    • You can submit a request through our website, or call 212 – 243 – 7757, or email [email protected]

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    • We are not responsible for the maintenance of window screens. If you want window screens you can purchase relatively inexpensive adjustable ones here, similar product is also offered at the Chelsea Home Depot and Bed Bath & Beyond.

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  • Neighbors

    • Superior Management Incorporated is committed to maintaining buildings all tenants can enjoy. This sometimes means balancing the right of one tenant to enjoy the ordinary use of their apartment against another’s right not to be disturbed by cigarette smoke. Generally speaking, any preventable, persistent, and excessive condition is prohibited.

      We suggest that you politely notify your neighbor of the activity disturbing you by word of mouth or a polite note. Solutions include smokeless ashtrays, opening windows when smoking, and smoking outside of the apartment. In addition, we can help seal cracks between apartments. If this fails, you can request that Superior Management Incorporated write a letter requesting that your neighbor keep second hand smoke to a minimum. Email [email protected] to request a letter. Legal action is a last resort measure, reserved for the most uncooperative tenants. You will be asked to fill out an affidavit if you wish to take legal action against a neighbor.

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    • Superior Management Incorporated is committed to maintaining buildings that all tenants can enjoy. This sometimes means balancing the right of one tenant to enjoy the ordinary use of their apartment against another tenant’s right not to be disturbed by noise. Generally speaking, any preventable, persistent, and excessively loud noise is prohibited.

       
      For instance, if the noise is caused by footsteps, this is would be an ordinary, non-preventable source of noise and is permitted. Most of our buildings were built in the 19th century, and unfortunately, moderate impact noise is a reality of brownstone living. Noise may be mitigated by carpeting. We ask that you please be mindful of your neighbors. Your neighbor may be unaware of noise he or she is unintentionally creating, a problem which may be resolved simply by notifying your neighbor.

       
      If the noise is jumping up and down to exercise videos, this would be a preventable, excessive, and prohibited source of noise. If the noise is caused by your neighbor’s television usage, depending on the loudness and hours of operation, this could be either a prohibited or a permitted source of noise.
      We suggest that you politely notify your neighbor of the activity disturbing you by word of mouth or a polite note. If this fails, you can request that Superior Management Incorporated write a letter requesting that your neighbor keep noise to a minimum. Email [email protected] to request a letter. Legal action is a last resort measure, reserved for the most uncooperative tenants. You will be asked to fill out an affidavit if you wish to take legal action against a neighbor.

       

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  • New Leases & Lease Renewals

    • Typically heat and hot water are included in the rent and tenants are responsible for electricity and gas. In order to be provided electricity and gas service (gas range stoves), incoming tenants in Manhattan are required to contact Consolidated Edison to set up a new account (1-800-752-6633). Tenants in Brooklyn may also need to set up an account with National Grid for gas service. If you fail to take the requisite steps to arrange for electricity and gas service in your apartment, your energy service provider may shut off your power and/or require you to pay several months of usage and interest with penalties due therein.

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    • Yes. According to the terms of your lease, you are required to provide reasonable access for brokers to show your apartment during the last three months of your tenancy. We work hard to provide you with quality housing, and we greatly appreciate your cooperation in return.  We generally will refrain from showing your apartment until the last sixty days of your lease and, in most cases, renting an apartment will not require more than a few showings.

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    • Lease extensions are granted on an individual case basis. We will try our best to accommodate your request. However, please note there are times when it is impossible to do so.

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      • Have your new guarantor apply through on-site.com. They will need to click ‘Apply Now,’ and then enter the building address and apartment number. The application fee is $ 100.00 per new applicant. Also, fax or email an employment letter or tax return or pay stubs & a most recent bank statement. In most cases, existing tenants need not apply again.
      • Once your new guarantor is approved all existing tenants and guarantors will have to sign a new lease. We now offer Electronic Signature powered through on-site.com. We recommend E-sign, especially when there are out of state guarantors.

       

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      • How to Apply: Have your new roommate apply through on-site.com. He or she will need to click “Apply Now,” and enter the building address and apartment number. The application fee is $ 100.00 per new applicant. Fax or email a most recent bank statement plus proof of income in the form of an employment letter, tax return or pay stubs. In most cases, existing tenants need not apply again.
      • Lease Signing: Once the new roommate is approved, all existing tenants and guarantors will be required to sign a new lease. We now offer Electronic Signature powered through on-site.com.
      • Terms: Any damage or expected wear to the apartment will be the responsibility of the parties signing the new lease. If you have reason to believe there may be damage to the apartment, Superior Management Incorporated can inspect, by appointment, to assess what damages exist after you provide photographs of same. Please contact our office to set up an appointment (212) 243-7757.
      • Security Deposit: The security deposit for the new lease will be equivalent to the new monthly rent. Tenants who are staying can have their security deposit transferred automatically. For incoming tenants, in order for a transfer of the security deposit to occur, the departing roommate must provide Superior Management Incorporated with a signed letter (scanned and emailed or faxed) stating: 1. That he or she wishes to surrender his or her security deposit to the incoming tenant; and 2. Permission to sign a new lease without his or her name on it. Without this letter, deposits cannot be transferred. Existing roommates may also need to contribute any additional funds necessary to match the new security deposit amount.

       

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    • Prospective tenants should apply via on-site.com:

      1. Click here to link to on-site.com.
      2. Fill out the application provided.  A processing fee of $100.00 per applicant will be assessed by on-site.com.
      3. Fax or email proof of income in the form of an employment letter, pay stub or tax return.
      4. Submit a copy of your most recent bank statement to show that you have funds to complete the transaction.

      Once approved, all tenants and guarantors will be required to execute a lease agreement countersigned by Superior Management Incorporated. The initial rent installment and security deposit must be received in certified funds at time of lease signing. A clear photocopy of a valid form of identification (passport or driver’s license) must be provided at this time. We kindly ask that you do not provide us with a photo ID until after you are approved for the apartment. We now offer an electronic signature option powered through on-site.com.

       

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    • Lease renewals are typically mailed approximately two to three months prior to lease expiration. We ask that you kindly respond at least one month prior to lease expiration. Please contact either [email protected] or [email protected] with questions regarding lease renewal.

       

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  • Rental Payments

    • We accept payments online through our third party payment processor PSN [Payment Service Network] via ACH also known as electronic check. To do click on this link and then click on “Just want to make a payment without registering?”

      Untitled (1)

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    • Yes we offer paperless billing, learn more about it by clicking here. 

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    • Our drop box is located at 50 Bank Street, New York, NY 10014, between West Fourth Street and Waverly Place in the West Village. You may leave apartment keys or rent payments and it is available 24/7.

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    • You can now check your open balance and pay your rent online using our new web interface. If you would like to get started with the new system you can click on this link New User Signup. If you have already signed up and would like to log into your account again please click here Returning User Sign-InPaying your rent online is fast, easy and secure. You can pay right away or set up Auto-Pay. If you pay by electronic check there is a $1.50 fee added to the payment from the payment processor. If you would like to pay by credit card a fee will be added that covers the additional cost of using a credit card [usually about 2.5%-3%].

      Tips to make your life simpler…

      • Set-up Auto-Pay once and let your rent be paid automatically and on time each month
      • Your rent posts the day you make the payment
      • You can log back in anytime and make changes to the method or date of payment
      • If you have questions or need help signing up for this service you can contact Payment Service Network at 877-390-7368 who has very friendly 24 hour customer service.

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    • Not unless we receive a letter from that individual stating that they disclaim all rights of tenancy to the apartment in question. See our Roommate Letter Form.

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    • A fee of $ 10.00 will be charged.

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    • A $ 100.00 late charge will be assessed to your account for payments received after the 15th of the month. The 15 days are a grace period, rent is due as of the 1st of the month.

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    • Rent payment is due on the 1st day of every month. We offer a 15-day grace period before late fees accrue, intended for tenants who are late by reason of family emergency or illness. We kindly ask that you do not take advantage of the grace period. Timely rent payment is a crucial factor influencing lease renewal considerations and letters of reference.

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    • Rent bills will be mailed to you on a monthly basis. Please enclose a check made payable to Superior Management Incorporated in the return envelope provided and simply drop it in the mail. If you lost the return envelope, mail the check to:

      Superior Management Incorporated
      Attn: Accounts Receivable
      50 Bank Street
      New York, NY 10014

      Rent may also be left in our Drop Box.

      Tenants may now check open account balances and pay online using our new web interface.  Follow this link [New User Signup] to start using auto pay now. Click here [Returning User Sign-In] to log into an existing account. Paying your rent online is fast, easy and secure. You can pay right away or set up Auto-Pay. If you pay by electronic check there is a .75 cent fee added to the payment from the payment processor. If you would like to pay by credit card a fee will be added that covers the additional cost of using a credit card [usually about 2.5%-3%].

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