Yes, you can install window shades or window blinds. We only ask that you remove them when you move out.
Can I install window blinds?
Useful phone numbers for living in New York City
Consolidated Edison–(800) 75-CONED or (800) 752-6633 //
Spectrum Cable–(212) 358-0900 //
24 Hour Locksmith– Arties (212) 243-0381 //
Verizon– (800) 837-4966 //
US Postal Service-Change of Address forms can be found online at: http://MoversGuide.usps.com
I recently moved out, when will my security deposit be returned?
Your apartment will be inspected shortly after you move out. Expenses incurred from damage to the unit will be deducted from your security deposit, with the exception of ordinary wear and tear. The following actions will lead to charges deducted from your security deposit: not returning apartment keys, leaving furniture or personal belongings in the apartment, painting the apartment custom colors, taking kitchen appliances, missing kitchen and bathroom hardware and/or light fixtures, leaving large holes in the walls [a reasonable number of pin or nail holes are excepted], owing back-rent, leaving the apartment in any other condition than empty of all your personal belongings and ‘broom-clean.’ Upon your vacatur for all apartments, we prefer that you leave keys on the kitchen counter and the door completely unlocked. If you are unable to unlock the door you can leave labeled key sets with your building and apartment number in our Drop Box. Please be aware, there is a special assessment for failing to return mailbox keys as your failure to do so will require us to send a locksmith after you vacate. If none of the above options work, you may also leave keys with the Superintendent. You security deposit will be returned 2 weeks after you vacate. You must provide Dan@nysmi.com with your new mailing address. If you have any further questions regarding your security deposit, please contact us.
I am moving out soon, will Brokers show my apartment?
Yes. According to the terms of your lease, you are required to provide reasonable access for brokers to show your apartment during the last three months of your tenancy. We work hard to provide you with quality housing, and we greatly appreciate your cooperation in return. We generally will refrain from showing your apartment until the last sixty days of your lease and, in most cases, renting an apartment will not require more than a few showings.
Will the superintendent help install air-conditioning units?
No, unless there is a pre-installed air-conditioning sleeve in your apartment. Superior Management is not responsible for the maintenance or weatherproofing of window air-conditioning units. Our superintendents are not trained to install window air-conditioning units and we therefore cannot assume the liability risk. The Department of Buildings has issued an ac_tips guide on how to install an A/C unit. Remember, proper installation always requires window brackets and should be professionally installed. In addition all leases have the following clause:
Window Air Conditioning Units Tenant shall not install an air conditioner in the window unless the unit is professionally installed by an insured contractor who uses the proper metal brackets to support protruding individual air conditioning units on windows to prevent any falling hazard. Any loose objects on the outside of the window such as wood blocking, bricks etc. are expressly forbidden. The installers insurance shall list the building owner and management company as additional insured and proof of such shall be delivered to the management office before work commences. All work must be comply with New York City, New York State building code. Air conditioners may not be installed on windows used for egress such as fire escapes. Permission must be obtained before an air conditioner can be installed.
I am ready to move out. Will Superior Management write me a letter of recommendation?
Yes. Pertinent information includes whether you exhibited timely rent payment and courtesy to our staff during the length of your tenancy. We are happy to provide deserving tenants with a glowing letter of recommendation. Please contact Julie@nysmi.com for a letter of reference.
Can I install a satellite dish?
No. It is both hazardous and unsightly to have satellite dishes and antennas indiscriminately installed in the common areas of our buildings. All of our apartments come equipped with Time Warner Cable.
Can I install a dishwasher/washer/dryer in my apartment?
No, unless your apartment was pre-equipped with these amenities. These appliances can easily overwhelm the historic, undersized waste supply lines found in brownstone buildings. High sud detergents do not mix well with cast iron plumbing and can cause suds to shoot back up the waste line. In addition, if you hookup the appliances improperly, it can cause cold and hot water lines to mix.
Do I have to recycle?
Yes. Recycling is mandatory for everyone living in New York City. The Department of Sanitation regularly issues tickets upon discovering incorrect disposal of recyclable materials. This includes mixing recyclable materials with non-recyclable materials, such as placing non-recyclable materials in recycle bins. Recycling rules are as follows:
? Tenants should rinse out all metal materials (cans, aluminum containers, aluminum foil) and place them in the specially designated blue recycling containers lined with blue plastic bags.
? Paper, magazines, catalogs and phone books must be placed in designated green recycling containers lined with clear plastic bags.
GARBAGE DISPOSAL/COLLECTION:To obtain scheduled garbage collection days for both non-recyclable and recyclable materials, follow this link: http://www1.nyc.gov/apps/311utils/addressinfo.htm
To dispose of large items, such as a couches and beds, you must place these items on the curb during bulk collection days. To find the bulk collection day schedule call 311 or visit NYC.gov. A new law requires that all mattresses being discarded be wrapped in plastic. This law is enforced by a fine of $ 100.00.
NYC Mattress Disposal Law: [http://www.nyc.gov/html/dsny/html/collection/bulk.shtml]
To purchase mattress disposal bags: [http://www.sternenvironmental.com/bedbugs/disposal-bags.php]
Should I purchase renters insurance?
Yes. Superior Management Incorporated is not an insurance company and therefore cannot guarantee your personal belongings. You are responsible for your own belongings. For a modest fee of approximately $ 350.00 per person per year, renters insurance will not only provide you with protection for your belongings, but may also cover you in the event of natural disaster, fire, theft, or personal injury. In addition, renters insurance protects you from unexpected damage you may cause to your neighbor’s apartment.
There was a theft/leak/flood/fire and my personal belongings were ruined.
We urge you to obtain apartment renters insurance. Superior Management Incorporated is not an insurance company and therefore cannot guarantee your personal belongings. For a modest fee, renters insurance will not only provide you with protection for your belongings, but may also cover you in the event of natural disaster, fire, theft, or personal injury. In addition, renters insurance protects you from unexpected damage you may cause to your neighbor’s apartment.
Can I store personal belongings in hallways and common areas?
Section 27-2007 (c) of the New York City Administrative Code says that a tenant can’t “place any encumbrance before or upon, or cause access to be obstructed to, any fire escape, or obstruct by a baby carriage or any encumbrance, the public halls or any required means of egress.” By obstructing hallways or fire exits, a tenant is interfering with the safety of other tenants. If we find that you are storing items such as bicycles in the hallway or planters on the fire escape, we will have to ask that you kindly remove these items, as they block egress in the event of an emergency.
Can I use my fire escape?
Fire escapes are to be used for emergency egress only. In addition, storing anything on fire escapes or in public hallways violates the New York City Housing Maintenance Code. If we find that you are storing items such as bicycles in the hallway or planters on the fire escape, we will have to ask that you kindly remove these items, as they block egress in the event of an emergency.
Does my apartment come with a common backyard?
Only if your apartment has an exclusive entrance to the backyard and it is stated in your lease.
Can I use the roof?
Unfortunately, roofs are restricted to emergency access only. For liability reasons and prevention of roof surface deterioration, roofs cannot be utilized for leisure purposes.
Help! I think I have bedbugs.
Bed Bugs are tiny red dot’s usually found on beds. They can leave a series of bite marks that may appear like a rash. If you have reason to believe that your apartment may be infected with bedbugs, contact us to set up an inspection by our bedbug specialists. If they find evidence of bedbugs, we will send a team to help alleviate this problem. Successful eradication of bedbugs requires tenant cooperation and compliance with extermination directives. Superior Management Incorporated maintains bedbug-free buildings. If bedbug warnings occur, we take immediate corrective action.
The following is our standard bedbug treatment protocol: All open crevices in molding and sheetrock must be caulked; mattresses are wrapped in special bedbug-free material; door sweeps are placed at the front entrance to prevent bedbug migration; bedbug prone areas must be sprayed regularly.
Bed Bug Mattress Disposal (NYC LAW)
A new law that just came into effect requires that all mattresses be wrapped in plastic when being discarded and is enforced by a $ 100.00 fine.
Link to Mattress Disposal Bag Examples
NYC Guide to Preventing and Getting Rid of Bed Bugs Safely
Help! I have cockroaches/mice.
Give us an opportunity to eradicate the pests. We have exterminators who visit each of our properties at least once a month. In addition, we can set up private appointments, upon request, if further treatment is required. Email Zade@nysmi.com to set up an exterminator appointment and for our handy-man to do mouse patrols. Also, please protect your apartment from pests by not leaving food out on counters & keeping your apartment clean. We aim to make your living accommodations as safe and comfortable as possible.
What if I want to change my Guarantor?
- Have your new guarantor apply through on-site.com. They will need to click ‘Apply Now,’ and then enter the building address and apartment number. The application fee is $ 20.00 per new applicant. Also, fax or email an employment letter or tax return or pay stubs & a most recent bank statement. In most cases, existing tenants need not apply again.
- Once your new guarantor is approved all existing tenants and guarantors will have to sign a new lease. We now offer Electronic Signature powered through on-site.com. We recommend E-sign, especially when there are out of state guarantors.
Why haven’t I received a lease renewal?
Lease renewals are typically mailed approximately two to three months prior to lease expiration. We ask that you kindly respond at least one month prior to lease expiration. Please contact either Jonathan@nysmi.com or Dan@nysmi.com with questions regarding lease renewal.
Where is your office located?
50 Bank Street, New York, NY 10014, between West Fourth Street and Waverly Place in the West Village.